ECHO Analyst

Singapore, Singapore, SGFull-time2026-09-18 → 2026-11-10

Core

Entry-level analyst supporting customer and carrier onboarding, connectivity installation, activation, and billing for basic non-complex solutions at CME hosting facilities.

Role type

Entry-level connectivity operations analyst

Builds

Basic connectivity solutions and billing processes for customers and carriers

Domain

Financial markets infrastructure / Telecom connectivity / Data center hosting

Required skills

Project management, CRM system management, tracking tools (Smartsheet), WAN/LAN/VPN/cloud connectivity knowledge, telecom carrier relations, data entry, change control request submission, basic troubleshooting

Preferred skills

None stated

Technologies

CRM, SharePoint, Confluence, Remedy ticketing system, Smartsheet

Responsibilities

Support connectivity requests and onboarding of customers and carriers, Monitor and troubleshoot basic customer billing inquiries, Consolidate and submit Remedy tickets for internal team engagement, Enter/upload order paperwork and data into Enterprise Data Base and tracking systems

Seniority

Entry level, 1-3 years experience

About CME Group

CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay ranges for this role based on location are: Chicago: $261,800-$436,300 New York/New Jersey: $261,800-$436,300. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, a