Senior Manager, Partnership Excellence & Governance
Core
Provide best-in-class case and operations advisory services to business partners, drive operational excellence, and ensure regulatory compliance across AIA's diverse markets in Asia.
Role type
Senior Manager, Partnership Operations & Governance
Builds
Operational support, case lifecycle management, and compliance frameworks for business partners
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Strategic process improvement, cross-functional collaboration, service standard definition, team leadership, regulatory compliance management, stakeholder advisory
Preferred skills
Insurance Authority (IA) license (Paper 1, 3, 5), Cantonese fluency
Technologies
N/A
Responsibilities
Drive quality case advisory to accelerate new business closing; Identify partner needs and design customized operations support; Manage compensation execution for business partners; Implement rules and guidelines to ensure regulatory compliance; Define and monitor service standards for case lifecycle stages; Ensure team members hold relevant regulated activity licenses
Seniority
Senior, supervisory leadership