Technical Support Specialist, №24711, PROM
Core
Provide technical support to sellers on the Prom.ua marketplace, resolving complex issues and acting as a bridge between clients and the IT team.
Role type
Technical Support Specialist (Level 2)
Builds
Seller experience and stability on the Prom.ua e-commerce platform
Domain
E-commerce / Marketplace
Deliverable
client delivery
Required skills
Zendesk, Kibana, Jira, frontend/backend understanding, log analysis, CSS/HTML basics, Ukrainian language proficiency
Preferred skills
Kibana log reading, CSS/HTML knowledge, seller cabinet structure knowledge
Responsibilities
Resolve seller technical queries in Zendesk, manage and route support tickets, communicate with IT to fix bugs, investigate root causes using admin tools
Seniority
Mid-level, hands-on IC
