Sachbearbeiter Kundenservice (m/w/d)
Core
Handling defect and complaint cases (RMA/RTV) across the entire supply chain, coordinating with manufacturers and partners, and ensuring timely repair/replacement processes.
Role type
Customer service specialist (claims management)
Builds
Repair, exchange, and warranty processes for IT products
Domain
IT hardware / Consumer electronics
Deliverable
client delivery
Required skills
Claims management, supply chain coordination, technical troubleshooting, SLA management, ticket system documentation
Preferred skills
Experience in order processing, technical understanding of IT products, manufacturer liaison
Technologies
Ticketing systems (via careerplan.io/jobs/2468499-sachbearbeiter-kundenservice-mwd-at-it-haus-gmbh)
Responsibilities
Qualify and validate error descriptions with customers and manufacturers, coordinate communication with manufacturer support and service partners, track repair and warranty processes, ensure transparent case handling within SLA, maintain customer asset documentation