Системний адміністратор
Core
Supporting employees in selecting, configuring, and using IT solutions while ensuring stable operations across all departments.
Role type
System Administrator / IT Operations Specialist
Builds
CRM systems (Zoho CRM), automated workflows, and IT service management processes.
Domain
EdTech / SaaS
Required skills
Zoho CRM administration, SaaS service administration, automation and integration setup, user access management, service desk ticket handling, IT asset management, documentation creation.
Preferred skills
Jira Service Management configuration, SSO/SCIM setup, Deluge scripting, Google Cloud IAM, data migration between CRM systems, basic IT security practices, AI tools administration.
Technologies
Zoho One, Zoho CRM, Zoho Flow, Deluge, Jira, Confluence, Slack, Google Cloud, Zoom, Adobe, JetBrains, Postman, Amplitude, REST API, webhooks.
Responsibilities
Create accounts, manage access rights, and configure roles in corporate services; Build and develop CRM system structure, funnels, and reporting; Translate department processes into CRM workflows; Configure automations and integrations via API and webhooks; Handle onboarding and offboarding for IT access; Maintain service registry and optimize licenses; Process support requests via Jira and Slack; Create guides and FAQs; Automate repetitive tasks; Assist with hardware setup and inventory.
Seniority
Junior to Mid-level, hands-on IC