Retail Customer Experience Specialist
Core
In-person Customer Advisor guiding customers through tax preparation options and connecting them with the right service or expert within the TurboTax network.
Role type
Retail Customer Experience Specialist (Hospitality-focused)
Builds
Customer service interactions and brand representation at retail locations
Domain
Financial Services / Tax Preparation
Deliverable
client delivery
Required skills
Active listening, empathy, conflict resolution, guiding customers, brand representation, feedback collection
Preferred skills
Hospitality experience, retail service, guest relations
Responsibilities
Greet customers warmly, listen to understand unique situations, guide customers to appropriate services, accompany customers through their experience, resolve concerns, follow up to ensure satisfaction
Seniority
Individual Contributor, Entry to Mid-level