L2 Technical Support
Core
L2 Support Specialist resolving complex technical and operational issues for online casino and sportsbook operators.
Role type
L2 Technical Support Specialist
Builds
Stable iGaming platform operations for operators
Domain
iGaming / Online Gambling
Deliverable
client delivery
Required skills
Root Cause Analysis, incident management, ticket prioritization, system log analysis, payment flow understanding, game mechanics knowledge, Jira/Confluence proficiency, English (B1+)
Preferred skills
RGS principles, API/HTTP/SQL basics, gamification platform experience, provider liaison experience
Responsibilities
Troubleshoot game sessions, bonus rounds, and payment issues; Verify bet checks and settlement accuracy; Diagnose platform-level technical issues; Collaborate with development and QA teams; Manage escalated tickets to full resolution; Communicate status updates to operators.