AI / Automation Engineer
Core
Design, build, and deploy Tier Zero self-service tools, virtual agents, intelligent routing systems, and predictive maintenance capabilities to reduce human intervention in federal service delivery.
Role type
hands-on IC AI / Automation Engineer
Builds
conversational AI solutions, automated troubleshooting tools, intelligent routing logic, predictive maintenance tools, and automation workflows
Domain
Federal IT services / Service Desk operations
Deliverable
production ML models | product features
Required skills
conversational AI design, virtual agent deployment, intelligent routing logic, predictive maintenance, low-code workflow automation, ITSM integration, accessibility compliance (Section 508/WCAG), automation architecture documentation
Preferred skills
ServiceNow/Jira integration, ITIL practices, analytics-driven automation opportunity identification, cloud platform familiarity
Technologies
Power Automate, ServiceNow Flow Designer, ITSM platforms, cloud platforms
Responsibilities
Design and deploy virtual agents and AI-powered chatbots; Implement intelligent routing logic; Deploy predictive maintenance tools; Maintain knowledge repositories; Build automation workflows; Integrate tools with ITSM platforms; Track performance metrics; Coordinate with engineering teams; Ensure accessibility compliance; Document architectures and runbooks
Seniority
Mid-Senior, hands-on IC