IT Help Desk Officer
Core
Provide Level 1 and 2 technical support and manage end-user devices and security permissions for a law firm's internal clients.
Role type
IT Help Desk Officer (Level 1/2)
Builds
IT support services for internal legal professionals
Domain
Legal services / IT Operations
Deliverable
client delivery
Required skills
Microsoft 365 support, PC and peripheral management, video conferencing setup, user account and security permission management, base software installation, IT trend awareness
Preferred skills
Experience in professional services (law firm), tertiary qualification in Information Technology
Technologies
Microsoft 365, PCs, printers, mobile phones, video conferencing equipment
Responsibilities
Manage daily priorities and urgent requests, assist with setup and problem solving of video conferencing equipment, install base software on networked and standalone PCs, manage users and security permissions
Seniority
Junior to Mid-level, hands-on IC