QA Analyst
Core
Conduct QA evaluations of live or recorded sessions in medical, legal, conference, and community settings to assess employee fluency, terminology usage, and adherence to professional ethics.
Role type
QA Analyst (Quality Assurance)
Builds
Quality assurance reports and performance feedback for employees
Domain
BPO / Language Services
Deliverable
dashboards & analysis
Required skills
QA methodologies, analytical skills, attention to detail, written communication, verbal communication, documentation
Preferred skills
BPO experience, remote platform experience, medical or legal domain background
Responsibilities
Conduct QA evaluations of sessions, assess employee fluency and terminology, provide constructive feedback, document QA findings and generate reports, collaborate with Operations teams, ensure compliance with industry standards, stay updated on linguistic best practices
Seniority
Mid-level, hands-on IC