QA Engineer, Voice AI Agents
Core
Investigate live campaign issues, trace failures across call recordings and system logs, and perform pre-launch QA for voice AI agent scripts and workflows.
Role type
QA Engineer (Voice AI Agents)
Builds
Voice AI agents, conversational AI platforms, and IVR systems
Domain
Healthcare technology / Voice AI / Contact Center
Deliverable
production ML models
Required skills
debugging, SQL, API integration, JSON/YAML configuration, test plan creation, bug report writing, log analysis
Preferred skills
Python scripting, LLM evaluation, prompt testing, conversation quality scoring, observability tools, call analytics, HIPAA/PHI handling
Technologies
SQL, APIs, JSON, YAML, Python
Responsibilities
Investigate dropped calls, incorrect agent responses, and failed handoffs; Trace failures across call recordings, transcripts, and system logs; Write reproducible bug reports with severity and evidence; Perform pre-launch QA of scripts and escalation paths; Conduct ongoing conversation QA against defined standards; Build and maintain test cases, scoring rubrics, and regression suites; Automate transcript analysis and configuration validation; Track quality metrics and report patterns to engineering teams.