Salesforce Service Manager (m/w/d)
Core
Salesforce Service Manager acting as the primary client interface and backbone of managed services, bridging business requirements with technical implementation for Salesforce platforms.
Role type
Senior Salesforce Service Manager (Account Owner & Technical Lead)
Builds
Operational evolution of client Salesforce platforms, strategic business transformation, and implementation of new Salesforce releases/features.
Domain
Salesforce ecosystem (Sales, Service, Loyalty, Marketing Clouds) within the German consulting/managed services industry.
Required skills
Salesforce Admin, Salesforce Consultant, Declarative Automation, Salesforce Loyalty Management, Salesforce Sales Cloud, Salesforce Service Cloud, Budget Management, Incident Management, Functional Testing (QA), AI Operations (Agentforce), Technical Specification
Preferred skills
Salesforce Marketing Cloud, Salesforce Loyalty Cloud, Consultant-level certifications
Technologies
Salesforce, Agentforce, Declarative Tools
Responsibilities
Serve as the central point of contact for clients regarding incidents, questions, and new requirements; Manage client satisfaction, SLA compliance, and time budgets; Translate business requirements into technical tickets for the dev team; Evaluate and implement new Salesforce features/releases; Conduct functional testing (QA) and maintain documentation; Implement simple declarative automations (Admin tasks, Flows).
