Technical Support Engineer (Line 3)
Core
Investigate complex technical incidents escalated from Line 2 support by analyzing logs, databases, and backend processes to provide fixes and ensure stable product operation across multiple markets.
Role type
Senior IC technical support engineer (backend)
Builds
Stable operation of neobank products (credit, payments, savings, investments) across emerging markets
Domain
Fintech / Neobanking
Required skills
Log analysis, SQL, Java or JavaScript, Software development life cycle, Root cause analysis, Technical documentation, Post-mortem analysis
Preferred skills
None stated
Technologies
Java, JavaScript, SQL
Responsibilities
Analyze issues based on logs, database data, and system processes; Investigate complex technical incidents escalated from Line 2 support; Provide bug fixing for production issues; Collaborate with developers to identify root causes and implement fixes; Write technical documentation for known issues and their resolution paths; Participate in post-mortem analysis to prevent recurring problems