Fahrradmechaniker im Kundenservice / Remote (m/w/d)
Hybrid
Core
Bicycle mechanic providing technical customer support, product consultation, and troubleshooting for e-bikes via phone, email, and video call.
Role type
Bicycle mechanic (customer service)
Builds
Customer support interactions and product recommendations for e-bikes
Domain
Mobility / E-bikes
Deliverable
client delivery
Required skills
bicycle mechanics, e-bike assembly, customer service, product consultation, ticket system management, video call support
Preferred skills
sales experience, digital affinity, modern tools proficiency
Responsibilities
Handle customer inquiries via phone, email, and video call; consult on e-bike models and suitability; manage support tickets using HubSpot and Aircall
Seniority
Entry-level / Junior