Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote)
Core
Senior technical authority and strategic partner for highest-priority enterprise customers in air-gapped and self-hosted environments, ensuring vaultless tokenization architecture is deterministic and resilient.
Role type
Senior Manager, Premium Support Engineer (B2B Solutions Architecture)
Builds
Self-hosted Data Plane instances and secure data tokenization solutions for enterprise clients
Domain
Financial services, B2B enterprise software, air-gapped environments
Deliverable
client delivery
Required skills
Technical account management, enterprise B2B support, AWS (Multi-AZ, EKS, KMS, Secrets Manager), security and networking (mTLS, JWT, OAuth, DLP), Infrastructure as Code (Terraform, AWS CloudFormation), programming (Java, Python, Go, PySpark), enterprise data platforms (Snowflake, Databricks)
Preferred skills
Highly regulated financial service environments (PCI-DSS, GDPR, CCPA), troubleshooting distributed systems in zero-access environments, P1 Incident Commander experience, metadata management (Snowflake SPCS, Databricks Unity Catalog), vaultless tokenization, cryptographic primitives, Helm charts, Docker hardening, CI/CD pipelines
Responsibilities
Serve as Single Point of Contact for technical inquiries, lead Monthly and Quarterly Business Reviews, advocate for customer feature requests, manage lifecycle of self-hosted Data Plane instances, monitor local telemetry and performance metrics, own P1/P2 incident response process, architect and simulate customer internal Kubernetes/EKS environments, design secure manual sync protocols, collaborate on custom Access Policies and RBAC groups
Seniority
Senior Manager, strategic partnership & hands-on technical leadership
