Patient Registration Clerk (CSEA)
Core
Provide customer-service and registration/switchboard services within Massena Hospital, ensuring successful financial outcomes of patient services.
Role type
Patient Registration Clerk
Builds
Patient registration records, insurance verification documentation, and switchboard communications
Domain
Healthcare administration
Required skills
Patient registration, insurance verification, data entry, switchboard operations, customer service, medical terminology, EHR programs, ICD-10/CPT/HCPCS coding, hospital billing processes
Responsibilities
Interview patients to collect demographic and financial information; verify insurance coverage and complete Medicare/payer documentation; serve as hospital switchboard operator answering and routing calls; collect patient-pay balances and resolve registration errors; deliver customer service by managing waiting areas and addressing concerns.