Mortgage Servicing Process Optimization Lead
Core
Drive operational excellence, process transformation, and governance effectiveness across the mortgage default servicing organization.
Role type
Senior IC Mortgage Servicing Process Optimization Lead
Builds
Scalable, future-state servicing operations for a commercial bank
Domain
Financial Services / Mortgage Servicing / Operational Excellence
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Process analysis (SWOT, gap analysis), Change management, Project lifecycle management, KPI/KRI framework development, Executive reporting, Cross-functional collaboration, Operational analytics, Automation/AI solution evaluation, Process mapping (Visio), Advanced Excel
Preferred skills
MBA, PMP, Lean Six Sigma, Operational Excellence certifications
Technologies
AI-enabled solutions, Predictive analytics, Workflow intelligence, Automation tools, Operational reporting platforms
Responsibilities
Conduct comprehensive operational and gap analyses to identify strategic opportunities and risks. Evaluate emerging technologies and operational best practices to support scalable operations. Lead operational excellence and strategic initiatives to improve efficiency and regulatory compliance. Develop and implement standardized operating models, governance routines, and performance scorecards. Develop and deliver executive-ready presentations, business cases, and implementation roadmaps. Partner with business, technology, analytics, and operations teams to implement solutions.
Seniority
Senior, hands-on IC
