Молодший менеджер з супроводу глобальних клієнтів E-comm. APAC region
Core
Junior Global Client Support Manager for E-commerce in the APAC region, handling logistics operations and client communication for non-resident B2B/B2C clients.
Role type
Junior IC client support manager (logistics/e-commerce)
Builds
Logistics operations, shipment tracking, and client support for e-commerce fulfillment and international express delivery
Domain
E-commerce fulfillment, international logistics, cross-border trade
Deliverable
client delivery
Required skills
English (B2/C1), Google Sheets/MS Excel, logistics operations, SLA/KPI management, conflict resolution, cross-functional communication
Preferred skills
Experience with e-commerce platforms (TEMU, AliExpress, Amazon, eBay), customs brokerage, 3PL operations
Responsibilities
Prepare shipping documentation, monitor shipment status, support non-resident clients, resolve discrepancies, monitor SLA metrics, analyze operational data, propose process improvements
Seniority
Junior, hands-on IC