Technical Support Engineer (Bare Metal)
Core
Provide high-level support, diagnose, and troubleshoot customer issues for bare-metal GPU fleets on CoreWeave Cloud.
Role type
Senior IC Technical Support Engineer (Bare Metal Infrastructure)
Builds
CoreWeave Cloud platform for AI workloads
Domain
Cloud Infrastructure / High-Performance Computing (HPC)
Deliverable
client delivery
Required skills
Linux command-line proficiency, NVIDIA GPU troubleshooting, SuperMicro/Dell hardware experience, networking fundamentals (TCP/IP, VLANs, DNS, DHCP), firmware/BIOS/driver management, log analysis and debugging, scripting and automation (Python, Bash, Ansible), issue-tracking tools (Jira, Confluence, Notion)
Preferred skills
Kubernetes, Docker, containerized infrastructure knowledge
Responsibilities
Diagnose and triage high-priority customer incidents; coordinate remote troubleshooting and hardware interventions with Data Center Technicians; perform in-depth log analysis and debugging across firmware, drivers, and hardware layers; implement automation and scripting to streamline support workflows; collaborate with engineering teams to improve hardware reliability and software stability; create and maintain internal documentation and troubleshooting guides; participate in on-call rotation for production clusters.
Seniority
Senior, hands-on IC
