Lead Access Associate (Full-time, Days)
Core
Lead a team of access associates in a dialysis department, managing patient intake, registration, billing, and customer service operations.
Role type
Senior IC healthcare operations lead (dialysis access)
Builds
Patient access workflows and billing processes for dialysis patients
Domain
Healthcare / Dialysis
Deliverable
product features
Required skills
Team leadership, patient registration, insurance verification, billing and payment processing, customer service, bilingual communication
Preferred skills
Computer skills, mentoring, performance evaluation
Technologies
None stated
Responsibilities
Mentor and coach assigned team of associates; manage incoming calls and greet patients; complete patient registration and verify insurance eligibility; collect and process payments and co-payments
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