Business/System Analyst CRM (middle) | Innovation Дія
Core
Business/System Analyst ensuring stable operation and scaling of a CRM system supporting millions of citizens, acting as a bridge between business needs and technical solutions.
Role type
Business/System Analyst (CRM)
Builds
CRM system for digitalizing government services and handling citizen requests
Domain
Public sector / Government services / CRM
Deliverable
product features
Required skills
Business analysis, System analysis, Integration requirements, BPMN 2.0, UML, Agile/Scrum/Kanban, REST API, JSON, XML, Atlassian stack (Jira, Confluence), CRM systems
Preferred skills
Creatio, SQL, Regulatory products, AI tools, English B1+
Responsibilities
Plan and execute business and system analysis across SDLC, Define and agree on integration requirements with external systems and state registers, Analyze business processes and describe their implementation in CRM, Model requirements in BPMN 2.0 and UML, Participate in building a unified contact center, Maintain and update project documentation in Confluence, Participate in Agile ceremonies
Seniority
Middle