L2 MSP Engineer
Core
Client-facing Senior MSP Engineer providing Level 2/3 technical support, infrastructure management, and on-site assistance to diverse clients including medical and manufacturing firms.
Role type
Senior IC Managed Services Provider Engineer
Builds
Client IT environments, desktops, servers, network infrastructure, and support services
Domain
IT Services / Managed Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Level 2/3 support, desktop support, hardware deployment, diagnostics, Windows Server administration, Microsoft 365, Entra ID, Intune, RMM platforms, VMware, Proxmox, 3CX, FortiGate firewall management, networking fundamentals
Preferred skills
Arista networking solutions experience
Responsibilities
Provide Level 2/3 support across client environments, perform desktop support and hardware deployment, install and configure PCs, laptops, printers, network equipment, and servers, support and administer backup solutions and data centre environments, troubleshoot Windows Server environments, manage firewall technologies, attend client sites for on-site support
Seniority
Senior, hands-on IC