Service Configuration Management Analyst
Core
Ensure the accuracy and integrity of the Configuration Management Database (CMDB) to enable effective IT service delivery.
Role type
Service Configuration Management Analyst
Builds
Enterprise IT service delivery capabilities via accurate CMDB governance
Domain
IT Service Management (ITSM) / Financial Markets Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
CMDB governance, CI lifecycle management, data quality controls, audit execution, reconciliation, data remediation, ServiceNow proficiency, ITIL V4 Foundation
Preferred skills
Continual Service Improvement (CSI) initiative leadership, process documentation, variance analysis, training delivery
Technologies
ServiceNow, CMDB
Responsibilities
Ensure correct application of Service Configuration Management (SCM) across the organization; Coordinate compliance with CI identification and registration standards; Drive data quality improvements including CI de-duplication; Perform verification and audit activities for CMDB data changes; Maintain records of CI status, versions, location and relationships; Monitor and report on critical metrics with variance analysis; Lead regular Divisional working groups with data owners; Collaborate with Change Management to ensure SCM policies are followed.
Seniority
Senior Associate
