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Core
Overnight Operations Coordinator managing field technician check-ins, multi-site coordination, and client communication for an IT Services Company.
Role type
Senior IC operations coordinator (logistics/field service)
Builds
Field service operations continuity for IT services clients
Domain
IT Services / Field Service Logistics
Required skills
Field service dispatch, logistics coordination, ticketing platforms, voice platforms, multi-tasking workflows, shift handoff management
Preferred skills
Customer support software (Gorgias, Zendesk, Intercom), high-volume environment experience
Responsibilities
Monitor and check in field technicians throughout the shift, track technicians assigned to multiple sites, act as primary overnight contact for field issues, keep clients updated overnight, manage site access codes and documentation, maintain detailed shift logs for morning handoff