Service Desk Manager (m/w/d) - in Hamburg
Core
Leading and coaching a Service Desk team while acting as the primary technical contact for SMB customers.
Role type
Service Desk Manager
Builds
IT support services and technical solutions for SMB clients
Domain
IT Services / Managed Services
Required skills
Team leadership, IT support management, Windows Server administration, Network administration, Virtualization (Hyper-V/VMware), Microsoft 365, SLA management, Process optimization (via careerplan.io/jobs/2407778-service-desk-manager-mwd-in-hamburg-at-synaforce-gmbh)
Preferred skills
English language skills
Technologies
Windows Server, Hyper-V, VMware, Microsoft 365, VoIP
Responsibilities
Lead, coach, and motivate the Service Desk team; Act as the main contact for SMB customers regarding technical issues; Monitor tickets and ensure SLA compliance; Provide technical support for complex IT topics; Identify process improvement opportunities and report on service quality.