Адміністратор бази знань / Technical writer
Core
Writing and maintaining knowledge base articles to keep content current after service and process changes, analyzing recurring support topics, and structuring the base for clarity.
Role type
Technical writer (knowledge base)
Builds
Knowledge base articles and structured documentation
Domain
IT support / Customer service
Required skills
Writing instructions for non-technical audiences, Simplifying complex topics, Basic office IT knowledge, Structuring documentation
Preferred skills
Knowledge base management experience, Service desk experience, Self-service metrics understanding, Media instruction creation, ITIL Foundation, KCS experience
Technologies
Knowledge base platforms, Office IT tools