POS Manager - Avadapay Rwanda
Core
Manage the deployment, operation, support, and growth of a SoftPOS network for a fintech company in Rwanda.
Role type
Senior IC POS Manager / POS Product Manager
Builds
SoftPOS network for merchants, financial institutions, and payment agents in Rwanda
Domain
Fintech, Payments, Digital Financial Services
Required skills
POS operations, merchant onboarding, payment systems, SoftPOS applications, payment authorization, reversals, refunds, reconciliation, settlement, team management, troubleshooting, analytical skills
Preferred skills
Product and commercial understanding, SoftPOS usage knowledge, practical growth tools in POS systems, key performance indicators
Technologies
SoftPOS terminals, payment processors, banking systems, mobile money platforms
Responsibilities
Coordinate Soft POS installation, configuration, testing, and activation; Manage merchant onboarding, training, activation, and ongoing support; Monitor transaction volumes, values, uptime, and success rates; Investigate failed transactions, connectivity issues, and device faults; Coordinate with technical teams, payment processors, banks, and telecom operators; Maintain records of POS assets and merchant assignments; Reactivate inactive merchants; Prepare reports on acquisition, usage, and performance; Ensure compliance with security and fraud-prevention procedures