Patient Service Representative
Core
Provides front-desk customer service, admission/discharge coordination, and clerical support for nursing units in a rehabilitation facility.
Role type
Patient Service Representative (Healthcare Administration)
Builds
Patient admission and discharge workflows, daily unit staffing boards, and medical record documentation.
Domain
Healthcare / Rehabilitation Services
Deliverable
product features
Required skills
Patient intake and demographic verification, CPOE order processing, telephone triage, medical record maintenance, supply inventory management
Preferred skills
Medical terminology, nursing assistance experience, public contact experience
Responsibilities
Greet patients and families, coordinate patient arrivals and discharges, process physician orders, maintain electronic and paper medical records, verify patient contact information, stock medical/surgical supplies, provide customer service on the unit
Seniority
Entry-level, individual contributor