Agent u korisničkoj podršci – ECR
Core
Providing customer support, software installation, database setup, and technical troubleshooting for Monri's payment solutions (POS, eCommerce, and ECR) across the Balkans.
Role type
Customer Support Engineer (Helpdesk)
Builds
Payment processing infrastructure and software solutions for retail and HoReCa clients
Domain
Fintech / Payment Processing
Deliverable
client delivery
Required skills
Windows OS, MS Office, network basics, hardware specifications, fiscal cash register experience, CRM systems, data analysis
Preferred skills
Advanced computer skills, multitasking, proactive communication, shift work availability
Technologies
Windows, MS Office, CRM systems, payment gateways
Responsibilities
Helpdesk support for software solutions, software installation and database preparation, troubleshooting technical issues, data analysis and reporting, database maintenance, user education
Seniority
Entry-level to Mid-level