Service Manager (m/w/d)
Core
Ensuring planned technical service operations (maintenance, software updates, inspections) are executed efficiently and on time to maintain customer solution stability.
Role type
Service Manager
Builds
Operational execution of service agreements and maintenance schedules for security technology systems
Domain
Security technology / Industrial maintenance
Required skills
Technical service coordination, ERP system management, ServiceNow, ITIL processes, resource planning, documentation, compliance management
Preferred skills
Experience in security technology, MS Office proficiency (via careerplan.io/jobs/2346148-service-manager-mwd-at-e-shelter-security-technologies-gmbh)
Responsibilities
Coordinate technical customer onboarding, plan and maintain maintenance schedules in ERP, create and track maintenance plans, ensure compliance with safety and KRITIS regulations, prepare service results for billing and sales