Спеціаліст служби турботи
Core
Resolve customer issues via phone and chat, consult on product usage, and remotely configure digital cash registers for business clients.
Role type
Customer support specialist (technical)
Builds
Digital cash registers and fiscalization services for Ukrainian businesses
Domain
Fintech / Retail automation
Deliverable
client delivery
Required skills
Customer service, technical troubleshooting, remote desktop support, Windows proficiency, Google Docs/Sheets or MS Office
Preferred skills
Cloud services knowledge, basic IT setup and driver management
Responsibilities
Answering customer calls and chat messages, consulting on product features, remotely configuring digital cash registers, remote desktop support for Windows/Linux/MacOS