Team Leader servicios
Core
Leading a team managing client financial service requests and maintenance, including simultaneous English-to-Spanish translation for foreign clients.
Role type
Team Leader (Service Operations)
Builds
Complete and quality service for financial clients
Domain
Financial Services / Language Services
Required skills
Team leadership, Client relationship management, Simultaneous translation (English to Spanish), Office suite proficiency, KPI tracking, Process improvement, Documentation management
Preferred skills
Conflict resolution, Multitasking, Communication skills, Team collaboration
Responsibilities
Coordinate team managing client requests and maintenance, Conduct simultaneous translation for foreign clients, Manage reports, Hold service follow-up meetings with clients, Search for process improvement proposals, Track KPIs to meet objectives, Manage documentation
Seniority
Mid-level, hands-on IC
