Senior Client Services Executive
Core
Lead client service operations for translation projects, managing scope, budget, and timelines while acting as the primary liaison between clients and internal production teams.
Role type
Senior Client Services Executive
Builds
Translation project delivery and client satisfaction
Domain
Language Services / Translation
Deliverable
client delivery
Required skills
problem solving, analytical skills, time management, multi-tasking, written communication, spoken communication
Preferred skills
industry knowledge, process-orientated mindset
Technologies
MS Office
Responsibilities
Respond to client requests for new project initiatives, assess scope and produce cost/timeline estimates, initiate project work with detailed budgets and schedules, monitor project progress and adherence to deadlines, serve as central point of contact for clients, investigate client complaints, train junior team members, report on KPIs and create action plans for improvement
Seniority
Senior, hands-on IC with team leadership