Head of VIP
Core
Lead the VIP team to manage high-value players, develop personalized experiences and bonus programs, and drive loyalty and profitability in the iGaming sector.
Role type
Senior leadership (Head of VIP)
Builds
Personalized player experiences, bonus programs, and player management processes
Domain
iGaming / Online Gambling
Required skills
iGaming VIP expertise, player behavior analysis, team leadership, bonus program management, QA standards, financial target ownership, relationship management
Preferred skills
Livechat/Helpdesk experience, loyalty program knowledge, CRM systems proficiency
Technologies
CRM systems
Responsibilities
Develop VIP player management processes, own financial targets for the VIP segment, lead and mentor the VIP team, execute personalized bonus programs, analyze player behavior trends, ensure service quality standards
Seniority
Senior, hands-on IC