Team Lead (m/w/d) IT Infrastructure & Security Services
Core
Lead a team responsible for ensuring smooth operation of customer IT environments in Network, Data Center, and Security.
Role type
Team Lead, Infrastructure & Security Services
Builds
Managed services and support for enterprise customers
Domain
IT Infrastructure & Security
Required skills
Team leadership, mentoring, process optimization, 2nd & 3rd-level support, standard definition, knowledge management, SLA management, lifecycle project management
Preferred skills
Cisco CCNP Enterprise, Datacenter, Security certifications, ITIL Foundation
Technologies
Cisco, Network, Data Center, Enterprise Security
Responsibilities
Provide leadership and mentorship to the team, manage customer support requests at 2nd & 3rd-level, drive process and technology development, define standards and ensure knowledge management, collaborate with other Team Leads, ensure customer satisfaction and SLA compliance, manage lifecycle projects
Seniority
Senior, hands-on IC with management responsibilities