Payment Monitoring Manager
Core
Monitor payment providers, transaction flows, and system statuses in real-time to ensure operational health and minimize customer impact.
Role type
Payment Monitoring Specialist
Builds
Stable and efficient payment ecosystem across multiple brands and markets
Domain
Fintech / iGaming / Forex / Crypto
Required skills
Real-time monitoring, incident management, root cause analysis, payment routing, stakeholder communication, incident logging
Preferred skills
iGaming/Forex/Crypto experience, knowledge of Card processing vs APMs, experience with Grafana/Kibana/Tableau/Excel
Technologies
Grafana, Kibana, Tableau, Excel
Responsibilities
Monitor payment providers and transaction flows in real-time; React to automated alerts regarding provider stability or Approval Ratio drops; Notify departments to adjust routing rules; Investigate payment incidents and delays; Communicate with PSP support and internal technical teams; Escalate critical incidents; Maintain incident logs
Seniority
Junior to Mid-level, hands-on IC
