Payment Monitoring Specialist
Core
Monitor client deposits and withdrawals across payment service providers (PSPs), acquirers, and payment channels to ensure smooth, compliant payment flows.
Role type
Payments Monitoring Specialist (Fintech/Brokerage)
Builds
Daily, weekly, and monthly reports on PSP performance, failure reasons, and emerging trends
Domain
Fintech / FX Brokerage / Payments Operations
Deliverable
dashboards & analysis
Required skills
Payments monitoring, PSP operations, transaction investigation, report production, fraud pattern identification, compliance adherence (AML/PCI DSS/PSD2), troubleshooting, escalation management
Preferred skills
Payment orchestration/routing platforms, fraud detection systems, 3DS routing, APIs, BI tools
Responsibilities
Monitor real-time client deposits and withdrawals; investigate failed transactions and anomalies; produce performance reports; support clients with deposit/withdrawal issues; flag suspicious transaction patterns; maintain monitoring dashboards and configure alerts; assist in onboarding new PSPs and payment methods; collaborate with Risk, Compliance, and Operations teams
Seniority
Mid-level, hands-on IC