Preferred Small Business ATM Fraud Service; 1st shift
Core
Resolve multi-product fraud client requests via inbound contact center channels (calls, chats, emails) by identifying needs, recommending solutions, and performing account maintenance.
Role type
Client Service Representative (Fraud Resolution)
Builds
Fraud resolution outcomes and client experience for Bank of America customers
Domain
Banking / Financial Services / Fraud Prevention
Deliverable
client delivery
Required skills
Fraud identification, account maintenance, data recording, risk escalation, regulatory compliance, complex problem solving, plain language communication, objection handling, technology adaptation
Preferred skills
Banking/financial industry experience, client service experience
Technologies
Contact center systems, fraud detection platforms, account management tools
Responsibilities
Answer client inquiries regarding fraud, recommend solutions, record interaction data, escalate high-risk items, implement regulatory updates during calls
Seniority
Entry-level to Junior, hands-on IC