Core
Lead the management of external service provider performance monitoring and system support within the Barwon Area, ensuring alignment with departmental strategic priorities.
Role type
Manager, Agency Performance Partnerships and System Support
Builds
Local service agreements and performance monitoring frameworks for external providers
Domain
Public sector / Social services / Performance management
Deliverable
dashboards & analysis
Required skills
Strategic design, stakeholder relationship building, policy development, performance data collection, project leadership, KPI management
Responsibilities
Monitor performance of external service providers, oversee implementation of the Agency Monitoring Framework, manage local service agreements, collect and record performance data, lead critical projects to enhance service delivery and budget effectiveness, collaborate on strategic design of departmental objectives.
