Senior Case Officer - (Canberra based only)
Citizens onlySecurity clearance required
Core
Managing complex reconsideration requests for death, invalidity, and superannuation benefit claims for veterans and customers.
Role type
Senior Case Officer (Claims Management)
Builds
Case management decisions and investigation reports for government-administered schemes
Domain
Public Sector / Veterans Affairs / Superannuation
Deliverable
client delivery
Required skills
Case management, investigation, application of legislation, communication, administration, prioritization, empathy
Preferred skills
Superannuation legislation knowledge, invalidity/death benefits experience, insurance claims experience
Responsibilities
Managing individual caseloads, performing full investigations, drafting papers for committees, liaising with other business areas, providing guidance and support to customers
Seniority
Senior, hands-on IC