Customer Support Representative
Core
Assist gamers and partners with payment and purchase issues across email and live chat channels.
Role type
Customer Support Representative (Gaming)
Builds
Payment resolution and player support services for global game developers
Domain
Gaming / Digital Commerce
Deliverable
client delivery
Required skills
Fluent English and Russian (spoken/written), problem-solving, multitasking, explaining complex concepts, working night shifts
Preferred skills
Prior customer support experience, additional foreign languages
Technologies
Email, live chat
Responsibilities
Assist players with payment and purchase issues, Provide support in English and Russian, Collaborate with game developers to resolve issues, Handle multilingual requests and inquiries, Monitor system performance and escalate technical issues, Work within a team to provide timely updates on support cases
Seniority
Entry-level to Junior