Product Management- Product Analyst- Telco
Core
Support the product life cycle and daily operations of Telco services including IVR, USSD, SMS, and M2M IVR portals for mobile consumers and merchants.
Role type
Junior Product Analyst (Telco Services)
Builds
Telco service features and operational documentation for mobile operators
Domain
Telecommunications / Mobile Payments
Deliverable
product features
Required skills
Telco protocols, service monitoring, data analysis, reporting, troubleshooting, functional specification documentation, user story creation
Preferred skills
Electronics & Telecommunications engineering background
Technologies
IVR, USSD, SMS, M2M IVR Portal, service monitoring tools
Responsibilities
Gather basic business requirements for Telco services, support documentation of functional specifications and user stories, monitor performance and health of live Telco services, assist in investigation of operational issues, participate in testing of new service features, contribute to routine daily operations tasks, collaborate with cross-functional teams, develop understanding of Telco protocols, enhance skills in data analysis and reporting
Seniority
Junior, hands-on IC