ITSM Engineer
Core
Build reliable internal IT processes, support cloud environments, and drive automation for a B2B digital platform company.
Role type
ITSM Engineer / System Administrator
Builds
Internal SaaS ecosystem, cloud services, and corporate network infrastructure
Domain
IT Operations / Cloud Infrastructure / Networking
Deliverable
infrastructure
Required skills
Google Workspace administration, Atlassian administration, Jira Service Management, remote support tools, cloud environment administration (AWS/GCP/DO), networking (VPN, firewalls, Wi-Fi, DNS, VLAN, routing), asset management, IT security best practices
Preferred skills
Automation scripting (Bash/Python), MDM solutions, VDI solutions, ISO27001/SOC2 understanding
Technologies
Google Workspace, Atlassian, Slack, Jira Service Management, AWS, GCP, DigitalOcean, AnyDesk, TeamViewer
Responsibilities
Manage user lifecycle and access control, handle helpdesk requests and incidents, provide remote technical support, administer cloud environments, configure networking devices, enforce IT security best practices, maintain IT asset inventory, build automations, improve IT operations processes
Seniority
Mid-level, hands-on IC