Customer Care - Part-Time
Core
Part-time customer care team member supporting NDIS participants, nominees, and service providers with plan guidance, issue resolution, and process navigation via phone, email, and live chat.
Role type
Part-time customer service representative (Contact Centre)
Builds
Customer support interactions and resolved enquiries for the NDIS ecosystem
Domain
Disability services / NDIS (National Disability Insurance Scheme)
Deliverable
client delivery
Required skills
Customer service experience, communication, problem-solving, active listening, record keeping, stakeholder management, NDIS process understanding (trainable)
Preferred skills
NDIS sector experience, disability support background, plan management experience
Responsibilities
Respond to enquiries via phone, email, and live chat; explain NDIS processes and funding; handle high-volume enquiries; make outbound calls; escalate issues; maintain accurate records; take ownership of enquiries to resolution.
Seniority
Entry to Mid-level, Part-time