Customer Service Officer (Temporary Full-Time)
Core
First point of contact for community residents, businesses, and visitors to access Council services via front counter, call centre, and digital channels.
Role type
Customer Service Officer
Builds
Essential local government services
Domain
Local government / Public sector
Deliverable
client delivery
Required skills
Customer service, Administration, Financial transaction processing, Problem solving, Communication, Interpersonal skills, Priority management
Responsibilities
Handle enquiries across front counter, call centre, and digital channels; Process financial transactions; Resolve customer issues efficiently and professionally.