Service Manager
Core
Operational link between clients, engineering teams, and leadership ensuring transparency, predictable delivery, and continuous process improvement through AI.
Role type
Senior Service Manager (Managed IT Services)
Builds
Scalable service operations for international technology businesses
Domain
IT Services / Managed Infrastructure
Deliverable
production ML models
Required skills
Service Management, Delivery Management, Project Management, Operations, Client Communication, Stakeholder Management, Resource Planning, Risk Management, Budget Management, AI Integration
Preferred skills
DevOps experience, Cloud technologies, Multi-client management, ITIL, Process Automation
Technologies
AI tools
Responsibilities
Build trusted client relationships and maintain transparency on project status and risks; Track tasks and deadlines across multiple projects to remove blockers; Monitor team workload and capacity to support planning; Prepare client reports focused on business value and delivery health; Identify repetitive work and implement AI-driven automation to improve workflows.
Seniority
Senior, hands-on IC
