Associate Consumer Relations Quality and Training Manager (13-Month FTC)
Core
Lead the design, delivery, and continuous improvement of Quality and Training programs to build a skilled, consumer-obsessed EMEA Customer Experience organisation.
Role type
Senior IC Consumer Relations Quality and Training Manager
Builds
Customer Experience standards, training plans, and audit programs for internal teams and outsourced partners
Domain
Retail / Consumer Goods / Customer Experience
Deliverable
dashboards & analysis
Required skills
Quality framework development, Training program implementation, LMS proficiency, Cross-functional influence, Data analysis, Outsourced partner management
Preferred skills
B2C environment experience, Leadership and coaching, Product knowledge training
Technologies
Rise, Articulate360
Responsibilities
Drive consistent quality and culture across internal teams and outsourced partners; Implement training plans with Brand and Retail teams; Manage relationships with external agencies; Measure and report on Consumer Experience quality; Conduct audits and oversee outsourced programs; Collaborate with leadership to maintain high standards.
