Load Operations Representative (Remote - Philippines)
Core
Communicate with carriers and drivers via phone/email/SMS to confirm and track freight loads, resolve operational challenges, and ensure service level agreements are met.
Role type
Operations representative (logistics/freight)
Builds
Freight delivery operations for shippers, brokers, warehouses, and carriers
Domain
Logistics and freight transportation
Required skills
Logistics brokerage experience, carrier communication, load tracking, problem solving, USA geography knowledge, customer service, critical thinking
Preferred skills
Call center experience, out-of-the-box thinking
Technologies
Phone, email, SMS, messaging tools
Responsibilities
Proactively communicate with carriers to confirm and track load events, identify and report delays or issues to stakeholders, manage communication and resolve load challenges, provide carrier feedback to improve operations, collaborate with Sales and Ops teams for smooth delivery
Seniority
Entry-level to Mid-level, individual contributor