Associate, Customer Service
Core
Primary point of contact for inbound pre-sales and post-sales inquiries, managing customer communications, processing quotes, and resolving issues.
Role type
Associate Customer Service Representative
Builds
Customer satisfaction and operational efficiency for home and office equipment products
Domain
Consumer electronics / Home & Office Equipment
Deliverable
client delivery
Required skills
Customer communication, problem solving, organization, prioritization, attention to detail, CRM management
Preferred skills
Associate's Degree in Business or Marketing, 3+ years experience in customer service, supply chain, or operations
Technologies
Salesforce
Responsibilities
Respond to phone calls and emails promptly, process customer quotations accurately, handle customer complaints and disputes, maintain detailed records in CRM systems, share inventory updates and order statuses, assist with data tracking and reporting tasks
Seniority
Entry-level to Mid-level IC
