Customer Experience Data Analyst
Core
Translate orderbook and operational data into reliable reporting, actionable insights, and clear business recommendations for Customer Experience leaders.
Role type
Customer Experience Data Analyst
Builds
Tableau dashboards and advanced Excel reporting solutions
Domain
Retail / Customer Experience
Deliverable
dashboards & analysis
Required skills
Tableau, Advanced Excel (lookups, SUMIFS, pivot tables), Data quality validation, Root-cause analysis, Reporting logic design, Stakeholder communication
Preferred skills
AI and automation capabilities, Data stewardship, Governance standards
Responsibilities
Build and maintain Tableau dashboards and Excel reporting solutions; Design and validate reporting logic and visualizations; Monitor reporting performance and investigate data discrepancies; Support reporting migrations and enhancements; Deliver ad hoc analysis for business priorities.
Seniority
Mid-level, hands-on IC
